Privacy and Cookie Policy

Valcke Group handles your personal data carefully. We do our utmost to guarantee the reliability, safety and integrity of the data collected by us. 

We protect your privacy in the following ways:

• Your personal data is never given , sold or handed over to third parties. Only third parties directly involved in executing your order (e.g. the courier service), get access to the data.
• Your data is guarded in a non-public database. The data of your transactions are sent locked over the internet so they cannot be ‘overheard’.
• Valcke Group can only send its clients selected promotional emails about its offers .If you want to stop receiving messages, you can sign out at all times, either by clicking the sign-out link at the bottom of the page or by sending an email to bowling@valckegroup.com. We immediately stop sending you emails or newsletters.
• If you have given us your phone number our company will only contact you by phone if it is necessary to inform you about the questions or the orders you have made.
• If you have given us the number of your mobile phone over the web, you will only receive text messages (SMS, MMS etc…) if it is necessary to inform you about the questions or orders you have made.

On the forms on our website we clearly state which fields are obligatory and which ones are optional to be completed. We do not use your data to contact you for other purposes without your consent.

When you place an order at Valcke Group we can ask you the following data:

• Name, address and phone number. These are used to deal with your order correctly.
• Your email address, to keep you informed about the status of your order.
• Payment information such as credit card or bank account number. These are used to finish your order safely.

Valcke Group is not liable for errors in the data concerning your address, invoicing or other personal data, through which Valcke Group cannot fulfil its obligations (e.g. delivery or sending information). You are responsible for the confidentiality of the password linked to your user’s profile. When you are under 18 the website can only be used if a parent or guardian has given his consent.

Our company can use the customer data for new purposes not yet described in our privacy policy. In this case we will contact the customer before using his data for new purposes, to inform him about the changes made in our regulations concerning the protection of personal data, in order to give him the opportunity to refuse participation.

Cookies

We use cookies to provide the services and features offered on our site and to improve our users' experience. Cookies are pieces of data that are downloaded or stored on your computer or other device.

By clicking "I agree", you consent to the use of cookies. You can always disable them later. If you delete or disable our cookies, you may experience interruptions or problems accessing the site.

By continuing your navigation, you accept the deposit of third-party cookies intended to provide you with videos, sharing buttons and content feedback from social platforms.

We use cookies to better understand how the site is used. Like all webshops, we also use cookies to keep track of which pages are visited and how intensively parts of the webshop are used. This enables us to adapt our site even better to your wishes. We expressly do not use this information to compile a profile of our visitors.  By continuing to use this site, you agree to this policy.

Removal or change of data

Do you want to take a look at your data, or do you want Valcke Group to remove them from its system or to change them? Send a request by mail to bowling@valckegroup.be, and we will deal with it as soon as possible.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Safety

Valcke Group has taken all necessary measures to prevent loss, illegal use or changes of the information it receives on its site and to make sure payment is securely made. Using SSL (a secured server) the transaction data is sent locked through the internet. To pay using SSL no special software is needed.

Everyone who makes an online order on this site and chooses online payment through Visa, Mastercard or Euro Card, will be asked to give the number of the card. This transaction will be executed by the certified payment provider Europabank which ensures a 100% safe transaction. The collaborators of Valcke Group will not see your credit card number. This website contains links to other sites that do not belong to Valcke Group . Valcke Group is not liable for the way other internet sites deal with the privacy of their visitors.

If any questions arise about the use of your data or the safety of this website, please contact us using the contact form of this website

If you think this site does not comply with our privacy policy, contact Valcke Group or the Committee of Surveillance of the BDMV (e-mail: comite@bdma.be or in writing to the following address: BDMV/Comité van Toezicht, Buro & Design Center, Heizel Esplanade B 46, 1020 Brussel.